faq

FREQUENTLY ASKED QUESTIONS

What is your RETURN policy?

Is NUDESTIX Vegan and Cruelty free?

We uphold a strict no animal testing policy. We are proud to be Leaping Bunny certified, ensuring that our products are cruelty-free. Rest assured, we do not conduct tests on animals, and we do not commission others to do so on our behalf.

What CLEAN Means To Us

NUDESTIX audits and follows global health & beauty regulations. All NUDESTIX products use ingredients with global cosmetic safety approvals by food and drug recognized government agencies.

Further to global regulatory auditing, NUDESTIX founders, chemical engineers and regulatory scientists have also elevated internal standards by alignment with cruelty-free agencies, our dermatologist/medical advisor, our community, global retailer ‘clean’, ‘good for you’, conscious beauty’ ingredient recommendations and sustainability guidelines on the compilation of a ‘NUDESTIX Global Black List’. This ‘Black List’ consists of over 1350 ingredients, is updated annually, and scientifically peer reviewed to align with our brand mission.

When NUDESTIX refers to clean products, we refer to products and packaging that DO NOT CONTAIN ingredients and/or packaging materials found in the ‘NUDESTIX Global Black List’. This is always an evolving list, as new ingredient science, labelling guidelines and global regulations may change at any time and may take time to reformulate, repackage and manufacture. All web pages and labelling disclose full ingredient lists for full transparency. – Jenny Frankel, Professional Engineer, CEO and Founder.

How is NUDESTIX practicing sustainability?

We are always looking to do better as a sustainably conscious brand. We have many value-added palettes/kits and pick-a-palette initiatives throughout the year that offer reduced tin options as a potential solution for the interim. We also launched our refill program for nudies that gives you the option to select no tin for A$6.5 off. Our next plan is to extend it to other items like pencils.

However, global cosmetic regulatory mandates outer packaging for every individual product and our preference is a sustainable material that is reused and recycled within our recycling program, rather than immediately thrown away. Transport is required whether paperboard, plastic or tinplate as well. We transport in bulk to reduce the amount of individual transport required and costs.

There are many fun and useful tin storage ideas including feminine hygiene products, jewelry, earphones, cash, cotton swabs, dog treats, makeup storage, and more!

On your next order checkout, please include the option "add a compostable bag to your order" to recycle these tins.

For more information, visit https://www.nudestix.com/pages/save-a-tin

Nudeskin and Nudescreen cartons are carefully curated and made with 100% Biodegradable PET and 100% Biodegradable soy ink. They must be disposed of in the garbage to biodegrade in less than 2 years in the landfills. Do not add to recycling or compost streams.

Please refer to your actual packaging for biodegradability confirmation.

Is it true NUDESTIX is a Canadian brand?

Yes! We are Canadian brand located in Toronto 🇨🇦

Are NUDESTIX products gluten free?

Nudestix does not contain any gluten in its products and all our products are made in fully certified GMP facilities where the utmost care and processes are taken to ensure no cross-contamination. That said, we are not certified Gluten free, and can't guarantee due to that.

Are Nudestix products going to work for my skin type?

Of course! We put a lot of care into our products and are happy to offer easy-to-use makeup and skincare that works with all skin types, including dry, sensitive, oily, and mature skin. Our products are cruelty-free and formulated without parabens, sulfates, and phthalates. Most are also vegan. If you have any specific questions, email hello@nudestix.com and we’ll be happy to help.

where are you products made?

Take a peak at the ingredients page under the product you'd like to learn more about! Still have questions? Send us an email at helllo@nudestix.com and we would be happy to answer your product related questions.

How Can I CHECK EXPIRY OF MY PRODUCT?

All expiration times vary so please look at your purchase and find the POA symbol or expiry date. The POA symbol will indicate you the number of months after opening that it has the optimal quality.

Are NUDESTIX and NUDESKIN products safe to use while pregnant or nursing?

All products are for external use only. This product is not intended to diagnose, treat, cure, or prevent any disease. Please consult a physician before use while pregnant, lactating and/or nursing a child if you have any questions about ingredients that are considered unsafe. Our ingredient lists are on our website and packaging.

How do I find the shades best for my skin tone?

We would be happy to help you find your perfect shade. If you are comfortable, please feel free to take a selfie or a photo of your arm in natural light and the type of product you wish to learn more about to hello@nudestix.com. Make sure to let us know if you are looking for Blush, Bronze, Glow, Eyes or all! Alternatively, if you have a shade from another brand you are using currently and would like a shade match. We will be pleased to assist you.

How does NUDESTIX give back for Earth Month?

To further celebrate our beautiful earth, we have partnered with The Canopy Project, an initiative led by Earthday.org to plant trees around the globe to help combat climate crisis. This Earth Month, NUDESTIX will plant one tree with The Canopy Project with every Nude Earth Palette sold.

How can I sign up for your affiliate program?

We appreciate your interest! Currently, the Nudestix affiliate program operates on an invite-only basis.

Do you have a PRO Artist program?

Yes we do! NUDESTIX Pro Artist receive 40% OFF and a chance to be the first to try & review our new products. Please email us at hello@nudestix.com if you meet 1 of the below requirements for membership approval: 

  • Agency branded composite card Certificate/diploma from full time school of makeup artistry (minimum of 50 hours)
  • Editorial page with name credit (must include date)
  • Professional license listing profession
  • Program or press material with name and profession
  • Union card
  • Self-hosted professional website
  • Proof of agency representation (listed on agencies website)
  • Call sheet on production company letterhead
  • Call sheet on production company letterhead
  • Paystub noting profession
  • Certificate/diploma from full time school of makeup artistry (course less than 50 hours)
  • Company letter stating profession (example, working in retail beauty)

STILL HAVE QUESTIONS?

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